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Complaints

If you are unhappy with your purchase, you can send us a complaint via e-mail or via website.

In order to file a complaint, please follow the below steps:

1. Go to My account (after you log in);
2. Go to Order History;
3. Find the order you would like to complain about;
4. Click COMPLAINT;
5. Please enter the reason of your complaint and send it.

We will reply to your complaint within 1-2 working days.

In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/.

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